India Jazz Policy Statement
Through receiving private vocal lessons from India Seddon-Callaghan at India Jazz Vocal Tuition, you are agreeing to the following policy statement.
LESSON STRUCTURE & INVOICES
All lessons run with NSW school terms and are booked and paid for by term. In week 1 of term, you will be invoiced for the agreed number of lessons, whether it be 10 weekly or 5 fortnightly (subject to change if teacher is away). All terms are blocks of ten weeks. If you start during a term, your fees are adjusted to reflect the remaining weeks in the term. If your fees have not been paid and no payment plan has been requested after your invoice due date, your/your child’s time slot will become available and can be booked by other students. You must pay each term in full, even if you/your child is away for several lessons. When booking lessons with India you are occupying a time slot every week, regardless of whether you can make the lesson or not, you are paying for time in India’s schedule. If you/your child is away for lessons you must give written notice before 9am on the day of the lesson, India will then be able to reschedule any missed lessons.
LESSON CANCELLATIONS
In the case of cancelling your lesson you MUST email or text India to notify her no later than 9am on the day of your lesson. If India has not been notified before 9am on the day of your lesson, the lesson cannot be rescheduled for another time. If you have notified India before 9am, a time can be rescheduled for a make-up lesson.
SCHOOL EVENTS/TESTS
Please note that as a contractor, communication between the schools of NSW & private contractors are not always completely transparent. Therefore, it is imperative that any school related programs that may clash with the given lesson time - such as excursions, tests, photos, assemblies etc, are notified to India before 9am the date of the test/event. In the event of any last minute happenings, regardless of your child’s awareness of the event the lesson will be noted as a billable absence on the invoice, & cannot be rescheduled for another time. It’s not possible for India to adjust fees depending on school events that happen last minute. India is not responsible for finding your child if they have forgotten to attend their lesson. As searching for a student in their classroom takes up the majority of lesson time it proves unnecessary. It is your responsibility to remind your child of their lesson each week.
MAKE-UP LESSONS
If India is unable to teach your lesson for personal reasons such as sickness, a make-up lesson will be organised. If you have several make up lessons owed from a previous term India cannot take off lessons from your invoice to eliminate the make up lessons owed. Make up lessons are to be used up when India has time in her schedule for you. It is not financially sustainable to allow lessons to be deducted off invoices. Please refrain from asking India to make exceptions with this rule as it is firmly set in place. If you cancel or forget a make-up lesson that has been booked in, you will not be able to reschedule it, regardless of the notification period. India cannot re-book make-up lessons more than once due to limited timetable availability. Please trust that your make up lessons will be organised when India has time, the admin software used keeps track of all make up lessons owed.
REFUNDS
If you decide to cease lessons with India after paying a full term due to relocating or personal reasons, you must notify India in writing before week 3 to receive a FULL refund (for lessons that have not been attended). If you have not notified India before week 3 you will only receive a 50% refund of the remaining lessons. This is due to your lesson time having been blocked out specifically for you, as the term goes on it will be harder for India to fill your spot with another student. If you want to keep your lessons they can be marked as credited and can be used by you or your child in the future.
ANNUAL ADMIN FEE $30
Administration fees cover the costs of things like invoicing software fees, printing ink, music equipment services, recital organisation and general admin.
Unless notified in writing, India may use images/videos/recordings of students for promotional purposes.